VD
[Masterclass] How to build an automated self-service strategy around the voice of the customer
Feb 9, 2023 — 12:00 pm - 12:30 PMMasterclass 2023 Part 1
Masterclass 2023 Part 1
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Description
For a large number of customers, contact with a brand is made by phone for information, to process a complaint or to follow up an order.
Despite the strong increase of digital channels in companies and the optimization of e-commerce sites, 70% of interactions are still done by voice within customer support services. During this presentation, you will see what are the best automation practices (IVR, VoiceBot) to fluidify the requests, to treat them with efficiency thanks to the analysis of feelings in an omnichannel strategy of voice and digital channels.
