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How did Lyreco lead a global omnichannel experience project for sales growth and customer support?
Feb 7, 2023 — 03:35 pm - 3:50 PMPlénière Customer Experience J1 2023
Plénière Customer Experience J1 2023
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Description
Companies in the BtoB and BtoC retail sector need to move from multichannel to omnichannel management in a simple and efficient way to strengthen their sales and after-sales service.
In this presentation, you will see how the LYRECO Group has succeeded in harmonizing contact channels in several countries, gaining in productivity and increasing customer satisfaction through the choice of the Genesys Cloud CX solution for its customer support centers with 1,100 callers in 25 countries.
