DI
How Comptoir des Cotonniers and PRINCESSE Tam.Tam transformed their sales consultants into augmented salespeople ?
Feb 7, 2023 — 04:35 pm - 4:50 PMPlénière Customer Experience J1 2023
Plénière Customer Experience J1 2023
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Description
Recruit and retain customers. How can we do this? By relying on Bayretail, a clienteling solution. Available on mobile for the entire sales force, it enables customer management but also personalized contact via multiple channels (calls, sms). It is also the management of actions to multiply the salesman-customer interactions. Finally, it is click & collect and the generation of additional sales via the digital channel. Result: increased turnover and massive adoption by the Sales Associates of the Fast Retailing group
