MD
E-logistics as a service: how did the Accor Group manage to optimize its costs?
Feb 7, 2023 — 11:40 am - 11:55 AMPlénière Customer Experience J1 2023
Plénière Customer Experience J1 2023
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Description
Guaranteeing a 5-star customer experience is now fundamental for companies of all sizes, in a context of increasing digitalization of commerce in France and around the world. The delivery stage is particularly critical, while companies face many challenges, starting with cost rationalization. Storage, packaging, shipping, not all organizations have the same needs at the same time, and with the same regularity.
Some have one-off needs, such as the Accor group, which has chosen to outsource its e-logistics to Rakuten Fulfillment Network to gain agility and control its costs.
